Frequently asked questions to help you buy a voucher, a gift box or an item - Bistrots de Cuisiniers
Are gift boxes sent immediately after purchase?
Yes, Bistrots de Cuisiniers gift boxes are sent immediately after purchase in digital format.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. It is also possible to buy them in-store, but we advise you to check availability with the Bistrots de Cuisiniers establishment.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can choose to send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Bistrots de Cuisiniers.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
The delivery method for your gift box can be chosen during the order: email, mail, or in-store pickup, depending on your preferences. You benefit from immediate digital delivery for quick and convenient shipping. Choose the option that suits you best to offer a gourmet moment at Bistrots de Cuisiniers.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients at Bistrots de Cuisiniers. Each box will be personalized according to your wishes and those of the recipients.
How do I create a group fund and invite people?
To create a kitty and invite friends and family to contribute, select the dedicated option when purchasing your gift box. You can then share a link via email to collect contributions. Enjoy this gourmet experience at Bistrots de Cuisiniers.
How can I choose the amount for a gift card?
Bistrots de Cuisiniers gift boxes are available in predefined amounts, corresponding to specific gourmet experiences. You can choose from the options offered, such as the flavors box for 50 € or 94 € for two people, depending on your budget and preferences.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option available on the same page, at our establishment Bistrots de Cuisiniers.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at Bistrots de Cuisiniers.
Can I purchase multiple gift vouchers at the same time?
You can absolutely purchase multiple gift boxes at the same time to make your loved ones happy. They will all be included in your order and ready to be given from our official Bistrots de Cuisiniers store.
How do I remove a gift box from my cart?
To remove a gift box from your cart at Bistrots de Cuisiniers, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer a Bistrots de Cuisiniers gift box, choose your box, add it to your cart, and customize it with a message before finalizing your order. The lucky recipient can then book their dates directly with the establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with our gift boxes, the recipient can choose among our partner establishments for a gourmet experience. They can thus select the experience that suits them best at Bistrots de Cuisiniers.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can reserve your dates at the Bistrots de Cuisiniers establishment according to availability.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, at Bistrots de Cuisiniers.
Is the gift box customer service reachable by phone?
Bistrots de Cuisiniers' customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at Bistrots de Cuisiniers.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are Monday to Friday from 9 AM to 6 PM, at our establishment Bistrots de Cuisiniers.
Is there a dedicated customer service for gift boxes?
You can benefit from a dedicated customer service for any questions regarding your Bistrots de Cuisiniers gift box. Solutions are available by phone, email, or via an online form.
Is there a dedicated FAQ for gift boxes?
This FAQ guides you on how to use your gift box at Bistrots de Cuisiniers. You will find practical information about booking, validity, and included benefits, such as the invitation to indulge in a 3-course meal or the discovery of delicious dishes with drinks included.
Is spa access included in my gift box?
The Bistrots de Cuisiniers gift boxes do not include spa access. They offer an invitation to indulge in a 3-course meal at our establishments.
Does the recipient of a gift box have access to the same services as other customers?
Yes, the recipient of a gift box has access to the same services as other customers within our establishment Bistrots de Cuisiniers, in accordance with the reservation conditions.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are indicated on the box itself or in the accompanying information booklet. You will find information about the invitation to indulge in a 3-course meal, depending on the establishment chosen, at Bistrots de Cuisiniers.
Is parking included in my gift box?
The Bistrots de Cuisiniers gift box does not include parking. You can book your dates directly with the establishment to fully enjoy your gourmet experience.
Is breakfast included in my gift box?
The Bistrots de Cuisiniers gift boxes do not include breakfast. The included services are specified when booking your gourmet experience.
Is special attention given to the recipient of a gift box?
Recipients of a Bistrots de Cuisiniers gift box are welcomed with special attention for a pleasant and delicious moment, as promised by the establishment.
Is a welcome drink included in my gift box?
The Bistrots de Cuisiniers gift boxes include a welcome drink according to the chosen option. For Bistrot de Lyon and Bistrot du Palais, the gift boxes with the "drinks included" mention offer a welcome drink to the beneficiaries.
Should we bring towels to the Spa?
Towels are provided by the establishment for your comfort during your visit to Bistrots de Cuisiniers.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly order multiple Bistrots de Cuisiniers gift boxes for your employees and customize them to your liking. Our gift boxes are available in different formulas and can be chosen to match your specific needs. Choose from our gift box options to offer a gourmet experience in our Bistrots de Cuisiniers establishments.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format. The boxes are customizable and available for immediate dispatch at Bistrots de Cuisiniers.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the volume ordered at Bistrots de Cuisiniers.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Corporate committees can benefit from preferential rates and customization options for the Bistrots de Cuisiniers gift boxes. A tailored quote is offered according to specific needs.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated directly during your order. If you have already placed an order, the new details can be communicated by email by specifying your order number. Changes are possible according to the conditions of the Bistrots de Cuisiniers establishment.
How can I leave a review for my gift box?
To share your experience, log in to your customer account and leave a review of your gift box. This option is available to all recipients of our Bistrots de Cuisiniers gift boxes.
How can I contact the store?
For any questions regarding our gift boxes, you will find detailed information on our website. The specific conditions for each establishment are specified at the time of purchase. Our gift boxes are available for gourmet experiences at Bistrot de Lyon and Bistrot du Palais, with options including or excluding drinks. Bistrots de Cuisiniers.
Is there a dress code for the gift box?
To enjoy your gift box, a smart casual attire is recommended, in line with the warm atmosphere of Bistrots de Cuisiniers.
From what age can I get a treatment?
The Bistrots de Cuisiniers gift boxes are suitable for all ages, allowing everyone to enjoy a gourmet experience with 3 courses in our establishments.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at the Bistrots de Cuisiniers establishment.
How can one access the hotel from the airport?
To reach Bistrots de Cuisiniers from the airport, it is recommended to use public transportation or a taxi service. The establishments are located in Lyon, a well-served city, making access from the airport easy.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the infrastructure of our Bistrots de Cuisiniers establishments.
Are pets allowed in the establishment?
Bistrots de Cuisiniers welcome pets, subject to specific conditions for each establishment. To fully enjoy your culinary experience, it is advisable to check the terms directly with the chosen Bistrots de Cuisiniers.
Where can I find the menus?
The menus for Bistrots de Cuisiniers are available on the detailed sheet of each gift box or directly on the partner establishment's website. There, you will find the dishes and drinks offered for your gourmet experience.
What are the hours of operation?
The opening hours of Bistrots de Cuisiniers vary depending on the establishment. For a pleasant and delicious moment, we invite you to discover our gourmet tables with a warm atmosphere and to check the opening hours directly on our website.
Is there parking available near the establishment?
The availability of parking near Bistrots de Cuisiniers varies depending on the chosen establishment. Specific conditions are detailed during the reservation process.
What are the delivery methods for gift boxes/vouchers?
The Bistrots de Cuisiniers gift boxes are delivered immediately by email, allowing you to offer them without delay. You can also choose to have them delivered by mail, according to your preferences.
Is postal delivery offered?
We offer postal delivery of our Bistrots de Cuisiniers gift boxes. You can choose immediate digital delivery or postal delivery according to your preferences.
In addition to gift boxes, is it possible to order or have items delivered?
At Bistrots de Cuisiniers, we only offer gift boxes for gastronomic experiences. Additional items are not available for order or delivery.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer a gourmet moment at Bistrots de Cuisiniers.
Is the box presented in a neat packaging?
Our gift boxes are carefully wrapped to offer an elegant and neat presentation, reflecting the gourmet experience offered by Bistrots de Cuisiniers.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box at Bistrots de Cuisiniers. Email delivery is immediate, allowing for quick presentation to the recipient.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. Shipping fees will apply according to the conditions of the Bistrots de Cuisiniers establishment.
Do you deliver gift boxes internationally?
Yes, we deliver Bistrots de Cuisiniers gift boxes internationally. Shipping costs and delivery times vary depending on the destination. You can choose and customize your gift box with all your wishes, and it will be sent immediately in digital format.
What are the delivery times for gift boxes by mail?
The Bistrots de Cuisiniers gift boxes are shipped within 48 hours by mail. The delivery time then depends on your delivery address, usually between 2 and 5 business days. Immediate digital dispatch is also available for quick use.
Is it possible to schedule a delivery date?
You can choose to schedule the sending date of your gift box during your order. Digital delivery is immediate, and you can customize your gift box according to your preferences at Bistrots de Cuisiniers.
Is express delivery available?
The delivery of your Bistrots de Cuisiniers gift box is immediate in digital format, allowing you to offer it without delay.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates at the establishment and enjoy their Bistrots de Cuisiniers gift box.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail during your order. The delivery is immediate in digital version, and you benefit from the best rate by purchasing directly from our official Bistrots de Cuisiniers store.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 5 business days from the validation of your order, depending on your location. You will receive your gift box in a neat package and ready to give, at Bistrots de Cuisiniers.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid. You can use it for a new reservation according to the conditions of the Bistrots de Cuisiniers establishment.
Can my gift box be extended if not used?
The extension of your Bistrots de Cuisiniers gift box is possible according to the establishment's conditions. You can book your dates directly with the establishment to enjoy your gourmet experience.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the Bistrots de Cuisiniers establishment. You can book your dates directly with the establishment to enjoy your gourmet experience.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, in our establishment Bistrots de Cuisiniers.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the establishment. You can book your dates at the Bistrot de Cuisiniers of your choice to fully enjoy your gourmet experience.
Is there a cancellation period for gift box reservations?
The cancellation deadline for a reservation made with a gift box depends on the conditions of the Bistrots de Cuisiniers establishment.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. The terms are specified at the time of booking at Bistrots de Cuisiniers.
Can I convert my gift box into a gift card?
The Bistrots de Cuisiniers gift boxes cannot be converted into gift checks. You can use them to book a gourmet experience at one of our establishments.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Bistrots de Cuisiniers offers suitable gift boxes. You can discover our offers online and choose the one that matches the occasion you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
Discover our gift boxes to celebrate special occasions like birthdays or gatherings with friends. Our offers are designed for delicious and warm moments at Bistrots de Cuisiniers.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
Yes, our gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment. All our gift boxes are customizable and sent immediately digitally at Bistrots de Cuisiniers.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by our Bistrots de Cuisiniers establishments, namely an invitation to indulge in a 3-course meal, with or without drinks depending on the chosen gift box.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services depends on the availability and conditions of the Bistrots de Cuisiniers establishment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Bistrots de Cuisiniers.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. This way, you can shop with complete peace of mind at Bistrots de Cuisiniers.
Is payment via group or shared payment possible?
Payment via group or shared pot is not offered at Bistrots de Cuisiniers. You can pay for your gift box by credit card, bank transfer, or PayPal depending on the options available during your order.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a delicious and warm experience in our bistros, but they are not specific to a single establishment. Each box allows you to enjoy a tasty meal in one of our bistros, where a professional chef ensures you have a pleasant moment. These boxes are available for our Bistrots de Cuisiniers establishments.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms at Bistrots de Cuisiniers.
Is the payment deducted immediately upon ordering?
Yes, the payment is debited immediately when you place your order at Bistrots de Cuisiniers.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay for their Bistrots de Cuisiniers gift box purchases by bank transfer or administrative mandate.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At Bistrots de Cuisiniers, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. There, you will find all the necessary information to track your purchases of gift boxes at Bistrots de Cuisiniers.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your purchase by credit card, PayPal, Apple Pay, or Google Pay. All these payment methods are accepted for the Bistrots de Cuisiniers gift boxes.
Can I receive an invoice after my purchase?
After purchasing a gift box, an invoice will be automatically sent to your email. You can also find it in your Bistrots de Cuisiniers customer account.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct, with no intermediary, at Bistrots de Cuisiniers.
Can a promotional code be used?
You can use a promotional code for your Bistrots de Cuisiniers gift box order. Simply check its validity and terms of use during your purchase.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate directly from the Bistrots de Cuisiniers establishment.
Do you accept vacation checks?
Vacation checks are accepted for the purchase of gift boxes according to the conditions of the Bistrots de Cuisiniers establishment.
Is it possible to add a personalized message to the gift box?
You can add a custom message when ordering the Bistrots de Cuisiniers gift box. This message will be included with the box for a personal touch.
Can we add options to your gift box offers?
The Bistrots de Cuisiniers gift boxes can be customized according to the available options. Each box offers invitations to discover delicious dishes, with or without drinks, for a savory and warm experience in our establishments.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your online order to enhance your gift box. Select the option you like and customize your box according to your preferences at Bistrots de Cuisiniers.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion, such as a birthday or a wedding. Choose and customize your gift box to your liking at Bistrots de Cuisiniers.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our Bistrots de Cuisiniers establishment.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. We send you your box immediately in digital format for quick and practical use at Bistrots de Cuisiniers.
Can partially used gift boxes be refunded?
Partially used Bistrots de Cuisiniers gift boxes cannot be refunded. The beneficiary can book their dates at the establishment and fully enjoy their gourmet experience.
Is it possible to exchange a gift box for another of equivalent or higher value?
You can exchange a Bistrots de Cuisiniers gift box for another of equal or greater value, subject to the establishment's exchange conditions.
Does the right of withdrawal apply to the purchase of a gift box?
The Bistrots de Cuisiniers gift box is non-refundable and non-exchangeable, as it is a service to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms and conditions of our establishment Bistrots de Cuisiniers.
What should I do if the received box is damaged or contains an error?
If your Bistrots de Cuisiniers gift box is damaged or contains an error, we invite you to send us a photo of the box as soon as possible. We will process your request quickly according to the conditions of the Bistrots de Cuisiniers establishment.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for your gift box depend on the general terms and conditions of Bistrots de Cuisiniers. You can consult them directly on the description page of the gift box you have chosen.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the gift box before its expiry date, it will no longer be usable. The Bistrots de Cuisiniers gift boxes offer an invitation to indulgence, but it is important to check the validity conditions at the time of purchase to plan the culinary experience.
Is a voucher issued if the gift box is not used?
If the Bistrots de Cuisiniers gift box is not used, a credit may be issued according to the specific conditions of the establishment.
How can I redeem the cashback?
To use your Bistrots de Cuisiniers gift box, simply book your dates directly with the establishment. You will then enjoy a three-course gourmet invitation, with or without drinks depending on the chosen box.
What is the processing time for a refund after I make a request?
The refund deadlines vary according to the purchase conditions of your Bistrots de Cuisiniers gift box.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Bistrots de Cuisiniers gift boxes are neither exchangeable nor refundable after purchase.
Are there any dates excluded for gift boxes?
Yes, some dates may be excluded for reservations made with a gift box. Check the available dates when making your reservation at Bistrots de Cuisiniers.
Is booking with a gift box subject to availability?
Booking with a gift box at Bistrots de Cuisiniers is subject to the establishment's availability. It is advisable to book as soon as possible to secure your spot.
I've lost my password to log into my account, what can I do?
To regain access to your Bistrots de Cuisiniers account, click on the 'Forgot Password' link from the login page. You will receive an email that allows you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To make a reservation with your gift box, you will need the number listed on it. This number is required to validate your reservation at Bistrots de Cuisiniers.
Can I use my gift box on the weekend?
Using your gift box on the weekend is possible depending on the availability of Bistrots de Cuisiniers. To enjoy it, simply book your dates at the establishment of your choice.
Can I use my gift box on holidays?
The use of your Bistrots de Cuisiniers gift box is possible depending on the establishment's availability. We invite you to check the specific conditions for holidays directly on our website or when making your reservation at Bistrots de Cuisiniers.
Can I freely choose my dates with a gift box?
With a Bistrots de Cuisiniers gift box, you can book your dates according to the establishment's availability. The recipient of the box can thus freely choose the dates that suit them to enjoy their gourmet experience.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the Bistrots de Cuisiniers establishment.
Can I make a reservation by phone with my gift box?
Booking with a gift box is subject to availability and the conditions of the Bistrots de Cuisiniers establishment.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates directly with the Bistrots de Cuisiniers establishment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Bistrots de Cuisiniers establishment.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, namely an invitation to indulge in a 3-course meal or a discovery of delicious dishes, depending on the option chosen. Drinks are included in some packages, but any additional supplements or extra options are at your own expense. At Bistrots de Cuisiniers, you will enjoy a pleasant and delicious moment in a warm atmosphere.
Is my gift box personalized?
Your gift box is nominative and personalized with the recipient's name. It allows you to reserve an invitation to indulgence in 3 courses at one of our bistros, Bistrots de Cuisiniers.
Can my gift box be used all at once?
Your gift box can be used in one go for an invitation to indulge in a 3-course meal at Bistrots de Cuisiniers.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid in several establishments of Bistrots de Cuisiniers in Lyon. You can choose between Bistrot de Lyon and Bistrot du Palais to enjoy a gourmet experience with 3 courses.
Is my gift box valid in only one establishment?
Your gift box is valid in several establishments of Bistrots de Cuisiniers. It allows you to discover a gourmet table with a warm atmosphere, with the promise of a pleasant and delicious moment, in one of our partner bistros.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your culinary experience depends on the availability and specific conditions at the time. You will be able to fully enjoy your gift box in one of our Bistrots de Cuisiniers establishments.
Can someone else use my gift box?
The Bistrots de Cuisiniers gift box is nominative and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase. You can book your dates directly with the establishment to fully enjoy your gourmet experience.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your visit according to the conditions of the gift box. The terms are specified on your gift box or during the reservation at our establishment Bistrots de Cuisiniers.
Is an ID required upon arrival when using a gift box?
When using your gift box at Bistrot de Lyon or Bistrot du Palais, you may be asked for a piece of ID upon arrival to validate your reservation. This formality is common in our Bistrots de Cuisiniers establishments to ensure the safety and tranquility of all our guests.
Do you accept pets?
The presence of pets in our Bistrots de Cuisiniers establishments depends on the specific conditions of each restaurant. We invite you to check these details when booking your culinary experience.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You will be able to choose your dates and enjoy a gourmet moment in our bistros, Bistrots de Cuisiniers.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box at Bistrots de Cuisiniers. You can place your order as a guest.
Is my gift card divisible? Can I use it multiple times?
Your Bistrots de Cuisiniers gift check can be used in several occasions, depending on availability and the reservation conditions of the establishment.
What are the check-in and check-out times?
The arrival and departure times for your gourmet experience at Bistrots de Cuisiniers are specified upon booking. You can choose the dates that suit you best to fully enjoy your gift box.
What services are included in a gift certificate?
The services included in a Bistrots de Cuisiniers gift voucher are an invitation to indulgence with a 3-course meal or the discovery of gourmet dishes, depending on the chosen set. Drinks may be included depending on the selected option.
What is the difference between a gift box and a free amount voucher?
A Bistrots de Cuisiniers gift box offers a choice among predefined experiences, such as a 3-course meal, while an open amount voucher allows you to pay for a service up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You will find all the necessary information to fully enjoy your gourmet experience at Bistrots de Cuisiniers.
How do I use a gift box during booking?
To use your Bistrots de Cuisiniers gift box, book directly with the establishment by mentioning your unique code. The recipient can then enjoy a gourmet moment with 3 courses, with or without drinks depending on the chosen box.
Can the gift box be transferred to a third party?
Yes, you can give the gift box to a third party. Simply indicate this during the order or change the recipient after purchase with our establishment Bistrots de Cuisiniers.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Bistrots de Cuisiniers gift box is possible according to the conditions specified at the time of purchase.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the Bistrots de Cuisiniers establishment.
What is the validity period of a gift box?
The Bistrots de Cuisiniers gift boxes are valid for one year from the date of purchase, offering flexibility to plan a delicious and enjoyable moment.
Are children allowed?
Children are welcome at our Bistrots de Cuisiniers establishments, where they can enjoy a delicious moment with the family.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not spend the entire value of the gift box, the remaining balance is lost. In case of exceeding the value, an additional payment is required at Bistrots de Cuisiniers.
Is the spa access private?
The Bistrots de Cuisiniers gift boxes offer an invitation to indulgence with 3 courses, without mentioning access to a spa. To fully enjoy your experience, please refer to the details of your Bistrots de Cuisiniers gift box.
What types of gift boxes do you offer?
We offer gift boxes for gourmet experiences with 3 courses, with or without drinks, at the Lyon Bistro or the Palais Bistro. These boxes also include cookbooks to enhance the experience. You can choose from different options to offer a delicious moment at our Bistrots de Cuisiniers establishments.